Internet Outage – What to do

DON’T PANIC!!!!

If the problem is definitely on our link from TVEC to the outside world.

Call Excell on 0370 166 5566

Out of hours – Option 2

Provide them with the following information:

  • Company Name: Fibre for Rural Nottinghamshire
  • Postcode: NG25 0TR
  • Account Number: 100739
  • We are not located in a managed business centre, but have a leased fibre connection via Openreach
  • The connection is not a phone line
  • The IP address of our connection is 94.142.173.34
  • Contact name
  • Phone number
  • Email address

And ask that the incident be passed straight away to Level 2 support

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