DON’T PANIC!!!!
If the problem is definitely on our link from TVEC to the outside world.
Call Excell on 0370 166 5566
Out of hours – Option 2
Provide them with the following information:
- Company Name: Fibre for Rural Nottinghamshire
- Postcode: NG25 0TR
- Account Number: 100739
- We are not located in a managed business centre, but have a leased fibre connection via Openreach
- The connection is not a phone line
- The IP address of our connection is 94.142.173.34
- Contact name
- Phone number
- Email address
And ask that the incident be passed straight away to Level 2 support
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