Network Upgrades – Regular upgrades to the firmware on the customer routers.  In order to ensure the security and performance of all customer routers we will apply firmware upgrades as and when they are released by the manufacturer.  These upgrades are carried out overnight at ~03:30 and when they take place there will be a short interruption in the internet connection, lasting no more than five minutes.

In rare circumstances, equipment plugged into the router, and wi-fi boosters, may not reconnect automatically.   These should be powered down and then re-powered to repair the connection.